Webstore Refund & Exchange Policy

If you are dissatisfied with an item purchased from our website you may return it to any Sportsmans Warehouse store (or the Webstore within 48 hours) for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

Conditions for exchange or refund



1.

We will exchange or refund a product provided that:

•

there is valid proof of purchase, i.e. till slip

•

it is within 6 months of the original purchase date;

•

it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store's price ticket is attached.

2.

For hygiene reasons, underwear including swimwear (excluding bra's) may not be returned or exchanged. 

3.

Refunds and/or exchanges will be accepted at any Sportsmans Warehouse store countrywide, provided that the above requirements are satisfied.




4

4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account..




How do I return or exchange a product?



5.

If you wish to exchange/return something that you purchased online at www.sportsmanswarehouse.co.za and have met the above conditions for refund or exchange, you can do so in one of two ways:




5.1

Return the selected item to your nearest Sportmans Warehouse store, together with your invoice; OR




5.2

Send the selected item back to our Webstore, together with your invoice, and your credit card will be refunded with the appropriate amount. Please note that the cost of couriering the product back to our Webstore shall be incurred by the purchaser. The address details are as follows:

Attention: The Webstore
No. 1 Bill Bezuidenhout Avenue
Tygervalley
Bellville
7530


How do I return or exchange a product if it is damaged or incorrect?



6.

If you wish to return something that you purchased online at www.sportsmanswarehouse.co.za because the item you received is either damaged, or not what you ordered, you can do so in one of two ways:

6.1

Return the item to your nearest Sportsmans Warehouse store, together with your invoice and we will refund or exchange your product returned; OR




6.2

Email onlinesales@swh.co.za and request Sportsmans Warehouse to collect the product in question within 48 hours of receiving the goods.  Sportsmans Warehouse will send Berco Express to collect the damaged/incorrect product, at our own cost, and replace it with the correct product in return.

Share your Experience

7.

Tell us about your experience in our stores or on the website:

• Talk to any of our Store Managers about our service and our products; or
• contact our Customer Care Line on 0800 007 030; or
• e- mail us at onlinesales@swh.co.za